Dubai Silicon Oasis enhances services with Artificial Intelligence
Friday, 12 06 2019, Category: Technology, Country: U.A.E
Dubai Silicon Oasis Authority has launched “HADI”, an artificial intelligence (AI)-based conversational bot that can answer users’ questions and process transactions with respect to DSOA’s services.
HADI will be available on the organisation’s website and other messaging applications, and will constantly be updated to reflect accurate information about Dubai Silicon Oasis business and community services.
HADI is powered by advanced machine learning algorithms and it is developed based on the latest Conversational AI-First User Experience design principles.
A total of 146 services can be applied through HADI, covering services such as ID card renewal, letter services, and e-wallet top ups. All transactions are processed end-to-end within HADI, thus limiting the dependency on any external links or systems when delivering services. HADI also leverages cognitive services to analyse customer feedback, complaints, and support requests, and prioritise them based on content.