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Dubai Health Authority plans to reduce patient no-shows

Friday, 08 30 2019, Category: Health, Country: U.A.E
Dubai Health Authority (DHA) has launched a new model for patient appointments in a bid to minimise no-shows and waiting times.

The new model will be applicable across all DHA primary healthcare centres including all dentistry clinics from September 1.

Dr Manal Taryam, CEO of Primary Healthcare Sector at DHA, said: “The model is a culmination of the walk-in and appointment system. All patients except urgent cases will need an appointment to see a doctor and they will get follow-up appointments with the same general physician to ensure continuity of care.

"Walk-ins will be reserved for urgent cases. This system will help ensure those who need to be seen by the doctor on an urgent basis get priority; it will reduce waiting time and will reduce the number of no-show cases.”

DHA has 13 primary healthcare centres across Dubai and in 2018 approximately 740,345 patients visited family medicine doctors in these.

DHA said that every year the clinics see a significant number of no-show appointments which means the patient does not attend the appointment despite confirming a day prior by phone call or sms and does not cancel the appointment either.

Source: Arabian Business
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