UAE - ADIB partners with IBM to drive digital transformation
Tuesday, 04 13 2021, Category: Banking, Country: U.A.E
Abu Dhabi Islamic Bank (ADIB), an Islamic financial institution, announced its collaboration with IBM to accelerate its transition to become a digital first Islamic bank, using IBM hybrid cloud solutions based on Red Hat OpenShift. The transformation goes with the bank’s digital transformation strategy which leverages big data, analytics, and Artificial Intelligence (AI) to deliver operational and financial benefits.
A recent study by IBM revealed that over the past two years, the bank’s customers have made a decisive pivot from internet to mobile banking as their channel of choice. Moreover, of the customers who use ADIB’s mobile apps, 60% can be classified as heavy users, often logging in multiple times per day.
According to media reports, Mamoun T. Alhomssey, Chief Information Officer at ADIB said, “Providing an exceptional customer experience is the top priority at ADIB and the ultimate objective of our digital transformation strategy. As we continue to upgrade and enhance our operations, the bank will benefit from IBM’s hybrid cloud solutions that enable faster processes that can increase productivity and performance while also strengthening our security. The main benefits to IBM’s cloud systems are that they enable the bank to operate with greater efficiency and serve customers more effectively. In a fast-changing world, this will allow us to meet evolving customer needs in a quicker and smarter way.”