AXA XL, Xtract look to digitise commercial auto claims
Thursday, 11 12 2020, Category: Technology, Country: World
The insurance business of AXA XL has entered into a multiyear partnership and licensing agreement with Xtract in an effort to transform the commercial auto claims management process in the US.
The first AXA XL division to intriduce data aggregation and analytics platform Xtract to its clients is their Environmental Insurance business.
The business provides environmental service firms, including waste companies, hazardous materials haulers and environmental contractors, with tailored property and casualty insurance coverage.
Xtract captures a digital First Notice of Loss (FNOL) record of the claim by providing an intuitive mobile user interface.
The company then aggregates real-time crash data with other relevant data, including vehicle details, repair parts data and, if relevant, third party information to provide a predictive damage triage.
By connecting real-world incident data with mapping software and real-time weather reporting, Xtract delivers visual context to the incident – enabling a swift liability decision.
“Xtract enables our claims team to quickly gather and evaluate all data that is available on an incident, vastly speeding up our decision-making process while also offering superior customer service to our brokers and clients,” said AXA XL Chief Claims Officer Brent Hoffman.
“In partnering with Xtract, we are not only innovating our claims service but also preparing AXA XL for the future shift in mobility.”
Michael Flanagan, CEO of Xtract said, “We are excited to partner with AXA XL in helping to deliver a vastly improved service to their customers.