ŠKODA AUTO uses AI for accurate car diagnostics

The ŠKODA AUTO After Sales department and ŠKODA AUTO DigiLab are trialling a new smartphone app: “Sound Analyser”. The app uses artificial intelligence (AI) and helps to quickly and accurately identify the need for any servicing. The program records noises made by the respective vehicle whilst it is running and compares them with stored sound patterns. In the event of any discrepancies, the app uses an algorithm to determine what they are and how they can be resolved. In this way, “Sound Analyser” helps to make vehicle maintenance more efficient, reduce the time a car spends at the garage and achieve even higher levels of customer satisfaction.

Stanislav Pekař, Head of After Sales at ŠKODA AUTO, said, “Sound Analyser is a prime example of the new opportunities digitalisation at ŠKODA can create, even in terms of after sales. We will continue to consistently use artificial intelligence technologies to offer our customers an even more personalised service, thus enhancing the customer experience even further.”

Klaus Blüm, Head of ŠKODA IT, added, “At ŠKODA, we are consistently looking to comprehensively digitalise processes, products and services for our customers along the entire value chain. In order to be able to recognise the potential of innovations early on, develop them quickly and use them intelligently, we are continuously coordinating with the specialist departments to jointly implement new digitalisation projects.”


Source: skoda-storyboard.com