UAE - Daman and Microsoft collaborate to fight COVID-19

Daman, the UAE’s leading national health insurance company has collaborated with Microsoft to deploy the Daman Health Bot, an AI powered tool that will assist patients to conduct self-assessment on COVID-19 symptoms and guide them to the appropriate level of care. The Daman Health Bot is bilingual and able to provide expertise including patient assessment for the disease, triage and symptom checking, offering general medical information, and making medical recommendations.

The health bot will ask patients a defined set of questions and follow specific protocols, and accordingly advise them to connect with Abu Dhabi Department of Health (DoH), UAE Ministry of Health & Prevention (MOHAP) and the Dubai Health Authority for further assistance.

“We have a very important social responsibility to play during the pandemic crisis and protect the health and safety of people. The Daman Health Bot speaks to that effort by addressing queries and reducing person to person engagement,” says Hamad Al Mehyas, Daman’s CEO. “Partners such as Microsoft are empowering us with the right technology to better engage the public and provide the right level of guidance. The Daman Health Bot will reduce patient visits to hospitals, lessen workload on call centres, enhance patient experience and encourage them to proactively manage their health condition.”


Source: news.microsoft.com