UAE - Oman Ins. reduces motor claim processing time
Thursday, 08 27 2020, Category: Technology, Country: U.A.E
In line with its “customer first” strategy, Oman Insurance Company has launched a state-of-the-art, fully digitalized motor claims system that reduces the time taken for claim process by 50%.
Oman Insurance is the first in this region to provide its customers First Notification of Loss (claim initiation) directly at the garage without any manual intervention by its staff. Along with the reduced approval time, a significant number of repairs will now be approved within a few hours, thanks to rule-based auto approvals. Surveyors are now equipped with the digital capability to provide approvals on-the-go with the entire claim related information readily available on the cloud.
Customers will be kept informed through automated SMS notifications at every stage of the process from their first interaction at the garage all the way to receiving of their vehicles. All this will be done with little to no paperwork, eliminating over one million print outs every year.