KSA - SAMA launches app for financial sector customers
Monday, 07 20 2020, Category: Insurance and Reinsurance, Country: Saudi Arabia
As part of the efforts to protect the interests of banking and financial sector customers in the Kingdom, the Saudi Arabian Monetary Authority (SAMA) has officially launched SAMACares mobile application. Consumer protection is a strategic goal SAMA is keen to achieve by ensuring fair and safe treatment and accessibility of financial services at all levels, the authority said in a statement.
SAMACares application serves all customers of sectors under the supervision of SAMA (banks, insurance companies, finance companies, and payment companies). The application is available on Apple Store and Google Play in Arabic and English.
First-time users can create a new file to submit, view, and follow up complaints, respond to inquiries and requests received from the bank/company, and view closed requests.
The application offers links to awareness media center (image and video library) to give all users access to reliable financial information and consumer rights and responsibilities stipulated by SAMA laws and regulations.
SAMACares is an advanced electronic platform that allows customers of banking and financial sectors to submit and follow up complaints in a clear and fast way.