Artificial Intelligence may run a call center
Monday, 07 09 2018, Category: Technology, Country: World
Google's voice-calling "Duplex" -- which lets Artificial Intelligence (AI) mimic a human voice to make appointments and book tables through phone calls -- may soon enter call centres assisting humans with customer queries.
According to a report in The Information late on Thursday, an unnamed insurance company has shown interest in "Duplex" which could "handle simple and repetitive customer calls" before taking help from a human if the conversation gets complicated.
Google, however, said in a statement that the company is not testing "Duplex" with any enterprise clients.
"We're currently focused on consumer use cases for the 'Duplex' technology and we aren't testing 'Duplex' with any enterprise clients," a Google spokesperson told Engadget in a statement.