KSA - 907% rise in health insurance complaints
Thursday, 05 03 2018, Category: Insurance and Reinsurance, Country: Saudi Arabia
The Council of Cooperative Health Insurance (CCHI) has received 53,000 complaints during 2017 compared to only 5,283 in 2016.
This marks increase in complaints by 907 percent in just one year, CCHI spokesman Yasser Al-Maarik said. “These figures show the historical improvement in dealing with costumers and reflect the role of the council in protecting those who have insurance,” he said.
According to him 91.3 percent of complaints are all against health insurance companies, while 56 percent were against insurance claim companies. Other complaints were against health providers. Riyadh tops the list as it accounts for 27 percent of complaints followed by 16 percent of companies received from Makkah region while Al-Baha recorded the least received complaints with only 4 percent of all complaints received.
According to Al-Maarik the increase in the number of complaints reflects the increase of awareness among those who have insurance and also because of the development in the consumer department at the council. The council, he added, pays extensive efforts to improve its technical means to enhance its observation and organization role in line with the growth in health insurance market.