The human touch is still needed
Saturday, 04 28 2018, Category: Technology, Country: World
Despite the rise of robotics and other elements of technology, the human touch is still required in the insurance industry, according to a panel at the Intelligent Automation in Insurance: unlocking the artificial intelligence revolution conference, taking place in London today.
Looking at how best to leverage intelligent automation in underwriting, a panel at the event agreed that the insurance industry needs to view the new technology as subservient to a company, and not its master.
Dan Bishop, head of pricing, Hiscox UK & Ireland, pointed out that once a change is made and implemented, the real work starts after you go live. Data quality is important, as data needs to be delivered to the right people in the portfolio writing team, he added.
Source: Intelligent Insurer