Artificial Intelligence to replace 90% of sales staff
Friday, 01 19 2018, Category: Technology, Country: Asia
90% of Mitsui Sumitomo insurance sales staff office work is set to be replaced by Artificial Intelligence next year, driving an expected 20% reduction in the firm’s overall workload.
Mitsui Sumitomo Insurance’s sales division will use AI for responding to inquiries from customers or agents and processing insurance applications.
The implementation of these technologies will free up the firm’s staff to focus on selling more policies, as well as claims settlement, product development and other specialized areas that cannot be automated, the Asia Nikkei reported.