UAE – Agencies are not respecting replacement car rule
Saturday, 02 13 2016, Category: Insurance and Reinsurance, Country: U.A.E
Car agencies and insurance companies are not respecting the replacement car rule in case a vehicle is being repaired bearing in mind that customers indicate conflicting procedures between different government regulators.
Dr. Hashim Al Nuaimi the Director of Consumer Protection Directorate at the Ministry of Economy said that the rule imposed on car agencies stipulates an alternative car replacement in case significant repairs are done on the car for a period exceeding 15 days.
He also indicated that the Ministry has imposed this rule in order to preserve the interests of customers in case the car repairs take too much time. Dr. Nuaimi clarified that this rule is compulsory on car agencies and is not related to the procedures applied at insurance companies.
Furthermore, the Insurance Authority said that providing an alternative replacement car is still being studied under the uniform motor insurance policy currently being prepared by the Insurance Authority.
Source: Al Roeya - UAE